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Customer Digital Executive Apprentice

Customer Digital Executive Apprentice

  • Apprenticeship
  • Leicester
  • Posted 2 weeks ago

BakersWaste BakersWaste

solution for all waste

To support & action customer-related tasks to provide an excellent customer experience.

Main Duties / Responsibilities:

· Provide & Update online data to cross-hired services in a timely fashion.

· Update and take ownership of customer online portals in a timely fashion.

· Provide day-to-day support on incoming and outgoing phone calls.

· Ensure all digital tasks are taken ownership of & looking for solutions to paper-based tasks.

· Ensure we communicate promptly to any delayed services for cross hire & internal service delays.

· Provide internal digital data where required for invoicing purposes & performance.

· Action incoming and outgoing communication to provide an excellent customer experience.

· Take ownership of cross-hired services & ensuring that we communicate correctly.

· Look at new ideas and solutions to digitalising any tasks to improve customer experiences.

· Support and take ownership of our current Bakers Portal & provide new ideas solutions to help improve our current experience from a digital point of view.

· Liaise closely with commercial, cross functions teams and key stakeholders within the company.

· Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and others.

· And any other reasonable duties commensurate with the post, which may be allocated from time to time.

· Flexible approach to working hours

· Ensure all associated administration duties are carried out in line with company procedures

· Ensure that a professional and courteous approach is adopted at all times

Salary: From £8,944.00 per year

Benefits:

  • Bike to work scheme

Schedule:

  • 8-hour shift
  • Holidays
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

To apply for this job email your details to barbara.reddish@bakerswaste.co.uk

Apply using webmail: Gmail / AOL / Yahoo / Outlook

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